Techniques for Measuring Business Process Based on Business Values

Jihyun LEE; Sungwon KANG

doi:10.1587/transinf.2014EDP7330

Techniques for Measuring Business Process Based on Business Values

Jihyun LEE, Sungwon KANG

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The ultimate purpose of a business process is to promote business values. Thus, any process that fails to enhance or promote business values should be improved or adjusted so that business values can be achieved. Therefore an organization should have the capability of confirming whether a business value is achieved; furthermore, in order to cope with the changes of business environment, it should be able to define the necessary measures on the basis of business values. This paper proposes techniques for measuring a business process based on business values, which can be used to monitor and control business activities focusing on the attainment of business values. To show the feasibility of the techniques, we compare their monitoring and controlling capabilities with those of the current fulfillment process of a company. The results show that the proposed techniques are effective in linking business values to relevant processes and integrating each measurement result in accordance with the management level.

Publication: IEICE TRANSACTIONS on Information Vol.E98-D No.4 pp.911-921

Publication Date: 2015/04/01

Publicized: 2014/12/26

Online ISSN: 1745-1361

DOI: 10.1587/transinf.2014EDP7330

Type of Manuscript: PAPER

Category: Office Information Systems, e-Business Modeling

Authors

Jihyun LEE
Daejeon University
Sungwon KANG
KAIST

Keyword

business value, process measurement, business activity monitoring, BSC, GQM

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Jihyun LEE, Sungwon KANG, "Techniques for Measuring Business Process Based on Business Values" in IEICE TRANSACTIONS on Information, vol. E98-D, no. 4, pp. 911-921, April 2015, doi: 10.1587/transinf.2014EDP7330.
Abstract: The ultimate purpose of a business process is to promote business values. Thus, any process that fails to enhance or promote business values should be improved or adjusted so that business values can be achieved. Therefore an organization should have the capability of confirming whether a business value is achieved; furthermore, in order to cope with the changes of business environment, it should be able to define the necessary measures on the basis of business values. This paper proposes techniques for measuring a business process based on business values, which can be used to monitor and control business activities focusing on the attainment of business values. To show the feasibility of the techniques, we compare their monitoring and controlling capabilities with those of the current fulfillment process of a company. The results show that the proposed techniques are effective in linking business values to relevant processes and integrating each measurement result in accordance with the management level.
URL: https://globals.ieice.org/en_transactions/information/10.1587/transinf.2014EDP7330/_p

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@ARTICLE{e98-d_4_911,
author={Jihyun LEE, Sungwon KANG, },
journal={IEICE TRANSACTIONS on Information},
title={Techniques for Measuring Business Process Based on Business Values},
year={2015},
volume={E98-D},
number={4},
pages={911-921},
abstract={The ultimate purpose of a business process is to promote business values. Thus, any process that fails to enhance or promote business values should be improved or adjusted so that business values can be achieved. Therefore an organization should have the capability of confirming whether a business value is achieved; furthermore, in order to cope with the changes of business environment, it should be able to define the necessary measures on the basis of business values. This paper proposes techniques for measuring a business process based on business values, which can be used to monitor and control business activities focusing on the attainment of business values. To show the feasibility of the techniques, we compare their monitoring and controlling capabilities with those of the current fulfillment process of a company. The results show that the proposed techniques are effective in linking business values to relevant processes and integrating each measurement result in accordance with the management level.},
keywords={},
doi={10.1587/transinf.2014EDP7330},
ISSN={1745-1361},
month={April},}

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TY - JOUR
TI - Techniques for Measuring Business Process Based on Business Values
T2 - IEICE TRANSACTIONS on Information
SP - 911
EP - 921
AU - Jihyun LEE
AU - Sungwon KANG
PY - 2015
DO - 10.1587/transinf.2014EDP7330
JO - IEICE TRANSACTIONS on Information
SN - 1745-1361
VL - E98-D
IS - 4
JA - IEICE TRANSACTIONS on Information
Y1 - April 2015
AB - The ultimate purpose of a business process is to promote business values. Thus, any process that fails to enhance or promote business values should be improved or adjusted so that business values can be achieved. Therefore an organization should have the capability of confirming whether a business value is achieved; furthermore, in order to cope with the changes of business environment, it should be able to define the necessary measures on the basis of business values. This paper proposes techniques for measuring a business process based on business values, which can be used to monitor and control business activities focusing on the attainment of business values. To show the feasibility of the techniques, we compare their monitoring and controlling capabilities with those of the current fulfillment process of a company. The results show that the proposed techniques are effective in linking business values to relevant processes and integrating each measurement result in accordance with the management level.
ER -