Knowledge management is important for government agencies in improving service delivery to their customers and data inter-operation within and across organizations. Building organizational knowledge repository for government agency has unique challenges. In this paper, we propose that enterprise ontology can provide support for government agencies in capturing organizational taxonomy, best practices and global data schema. A case study of a large-scale adoption for the Thailand's Excise Department is elaborated. A modular design approach of the enterprise ontology for the excise tax domain is discussed. Two forms of organizational knowledge: global schema and standard practices were captured in form of ontology and rule-based knowledge. The organizational knowledge was deployed to support two KM systems: excise recommender service and linked open data. Finally, we discuss some lessons learned in adopting the framework in the government agency.

With the Semantic Web data standards defined, more applications demand inference engines in providing support for intelligent processing of the Semantic Web data. Rule-based inference engines or rule-based reasoners are used in many domains, such as in clinical support, and e-commerce recommender system development. This article reviews and compares key features of three freely-available rule-based reasoners: Jena inference engine, Euler YAP Engine, and BaseVISor. A performance evaluation study was conducted to assess the scalability and efficiency of these systems using data and rule sets adapted from the Berlin SPARQL Benchmark. We describe our methodology in assessing rule-based reasoners based on the benchmark. The study result shows the efficiency of the systems in performing reasoning tasks over different data sizes and rules involving various rule properties. The review and comparison results can provide a basis for users in choosing appropriate rule-based inference engines to match their application requirements.

Improving quality of healthcare for people with chronic conditions requires informed and knowledgeable healthcare providers and patients. Decision support and clinical information system are two of the main components to support improving chronic care. In this paper, we describe an ontology-based information and knowledge management framework that is important for chronic disease care management. Ontology-based knowledge acquisition and modeling based on knowledge engineering approach provides an effective mechanism in capturing expert opinion in form of clinical practice guidelines. The framework focuses on building of healthcare ontology and clinical reminder system that link clinical guideline knowledge with patient registries to support evidenced-based healthcare. We describe implementation and approaches in integrating clinical reminder services to existing healthcare provider environment by focusing on augmenting decision making and improving quality of patient care services.

Massive open online course (MOOC) is an online course aimed at unlimited participation and open access via the web. Although there are many MOOC providers, they typically focus on the online course providing and typically do not link with traditional education and business sector requirements. This paper presents a MOOC service framework that focuses on adopting MOOC to provide additional services to support students in traditional education and to provide credit bank consisting of student academic credentials for business sector demand. Particularly, it extends typical MOOC to support academic/ credential record and transcript issuance. The MOOC service framework consists of five layers: authentication, resources, learning, assessment and credential layers. We discuss the adoption of the framework in Thai MOOC, the national MOOC system for Thai universities. Several main issues related to the framework adoption are discussed, including the service strategy and model as well as infrastructure design for large-scale MOOC service.

A key driver of software business growth in developing countries is the survival of software small and medium-sized enterprises (SMEs). Quality of products is a critical factor that can indicate the future of the business by building customer confidence. Software development agencies need to be aware of meeting international standards in software development process. In practice, consultants and assessors are usually employed as the primary solution, which can impact the budget in case of small businesses. Self-assessment tools for software development process can potentially reduce time and cost of formal assessment for software SMEs. However, the existing support methods and tools are largely insufficient in terms of process coverage and semi-automated evaluation. This paper proposes to apply a knowledge-based approach in development of a self-assessment and gap analysis support system for the ISO/IEC 29110 standard. The approach has an advantage that insights from domain experts and the standard are captured in the knowledge base in form of decision tables that can be flexibly managed. Our knowledge base is unique in that task lists and work products defined in the standard are broken down into task and work product characteristics, respectively. Their relation provides the links between Task List and Work Product which make users more understand and influence self-assessment. A prototype support system was developed to assess the level of software development capability of the agencies based on the ISO/IEC 29110 standard. A preliminary evaluation study showed that the system can improve performance of users who are inexperienced in applying ISO/IEC 29110 standard in terms of task coverage and user's time and effort compared to the traditional self-assessment method.