An Ontology-Based Approach to Supporting Knowledge Management in Government Agencies: A Case Study of the Thai Excise Department

Marut BURANARACH; Chutiporn ANUTARIYA; Nopachat KALAYANAPAN; Taneth RUANGRAJITPAKORN; Vilas WUWONGSE; Thepchai SUPNITHI

doi:10.1587/transinf.2016IIP0001

An Ontology-Based Approach to Supporting Knowledge Management in Government Agencies: A Case Study of the Thai Excise Department

Marut BURANARACH, Chutiporn ANUTARIYA, Nopachat KALAYANAPAN, Taneth RUANGRAJITPAKORN, Vilas WUWONGSE, Thepchai SUPNITHI

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Knowledge management is important for government agencies in improving service delivery to their customers and data inter-operation within and across organizations. Building organizational knowledge repository for government agency has unique challenges. In this paper, we propose that enterprise ontology can provide support for government agencies in capturing organizational taxonomy, best practices and global data schema. A case study of a large-scale adoption for the Thailand's Excise Department is elaborated. A modular design approach of the enterprise ontology for the excise tax domain is discussed. Two forms of organizational knowledge: global schema and standard practices were captured in form of ontology and rule-based knowledge. The organizational knowledge was deployed to support two KM systems: excise recommender service and linked open data. Finally, we discuss some lessons learned in adopting the framework in the government agency.

Publication: IEICE TRANSACTIONS on Information Vol.E101-D No.4 pp.884-891

Publication Date: 2018/04/01

Publicized: 2018/01/19

Online ISSN: 1745-1361

DOI: 10.1587/transinf.2016IIP0001

Type of Manuscript: Special Section PAPER (Special Section on Intelligent Information and Communication Technology and its Applications to Creative Activity Support)

Category: Knowledge Representation

Authors

Marut BURANARACH
  National Electronics and Computer Technology Center (NECTEC)
Chutiporn ANUTARIYA
  Asian Institute of Technology
Nopachat KALAYANAPAN
  Beehive Co., Ltd.
Taneth RUANGRAJITPAKORN
  National Electronics and Computer Technology Center (NECTEC)
Vilas WUWONGSE
  Mahidol University
Thepchai SUPNITHI
  National Electronics and Computer Technology Center (NECTEC)

Keyword

government information system, organizational knowledge repository, enterprise ontology

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Marut BURANARACH, Chutiporn ANUTARIYA, Nopachat KALAYANAPAN, Taneth RUANGRAJITPAKORN, Vilas WUWONGSE, Thepchai SUPNITHI, "An Ontology-Based Approach to Supporting Knowledge Management in Government Agencies: A Case Study of the Thai Excise Department" in IEICE TRANSACTIONS on Information, vol. E101-D, no. 4, pp. 884-891, April 2018, doi: 10.1587/transinf.2016IIP0001.
Abstract: Knowledge management is important for government agencies in improving service delivery to their customers and data inter-operation within and across organizations. Building organizational knowledge repository for government agency has unique challenges. In this paper, we propose that enterprise ontology can provide support for government agencies in capturing organizational taxonomy, best practices and global data schema. A case study of a large-scale adoption for the Thailand's Excise Department is elaborated. A modular design approach of the enterprise ontology for the excise tax domain is discussed. Two forms of organizational knowledge: global schema and standard practices were captured in form of ontology and rule-based knowledge. The organizational knowledge was deployed to support two KM systems: excise recommender service and linked open data. Finally, we discuss some lessons learned in adopting the framework in the government agency.
URL: https://globals.ieice.org/en_transactions/information/10.1587/transinf.2016IIP0001/_p

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@ARTICLE{e101-d_4_884,
author={Marut BURANARACH, Chutiporn ANUTARIYA, Nopachat KALAYANAPAN, Taneth RUANGRAJITPAKORN, Vilas WUWONGSE, Thepchai SUPNITHI, },
journal={IEICE TRANSACTIONS on Information},
title={An Ontology-Based Approach to Supporting Knowledge Management in Government Agencies: A Case Study of the Thai Excise Department},
year={2018},
volume={E101-D},
number={4},
pages={884-891},
abstract={Knowledge management is important for government agencies in improving service delivery to their customers and data inter-operation within and across organizations. Building organizational knowledge repository for government agency has unique challenges. In this paper, we propose that enterprise ontology can provide support for government agencies in capturing organizational taxonomy, best practices and global data schema. A case study of a large-scale adoption for the Thailand's Excise Department is elaborated. A modular design approach of the enterprise ontology for the excise tax domain is discussed. Two forms of organizational knowledge: global schema and standard practices were captured in form of ontology and rule-based knowledge. The organizational knowledge was deployed to support two KM systems: excise recommender service and linked open data. Finally, we discuss some lessons learned in adopting the framework in the government agency.},
keywords={},
doi={10.1587/transinf.2016IIP0001},
ISSN={1745-1361},
month={April},}

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TY - JOUR
TI - An Ontology-Based Approach to Supporting Knowledge Management in Government Agencies: A Case Study of the Thai Excise Department
T2 - IEICE TRANSACTIONS on Information
SP - 884
EP - 891
AU - Marut BURANARACH
AU - Chutiporn ANUTARIYA
AU - Nopachat KALAYANAPAN
AU - Taneth RUANGRAJITPAKORN
AU - Vilas WUWONGSE
AU - Thepchai SUPNITHI
PY - 2018
DO - 10.1587/transinf.2016IIP0001
JO - IEICE TRANSACTIONS on Information
SN - 1745-1361
VL - E101-D
IS - 4
JA - IEICE TRANSACTIONS on Information
Y1 - April 2018
AB - Knowledge management is important for government agencies in improving service delivery to their customers and data inter-operation within and across organizations. Building organizational knowledge repository for government agency has unique challenges. In this paper, we propose that enterprise ontology can provide support for government agencies in capturing organizational taxonomy, best practices and global data schema. A case study of a large-scale adoption for the Thailand's Excise Department is elaborated. A modular design approach of the enterprise ontology for the excise tax domain is discussed. Two forms of organizational knowledge: global schema and standard practices were captured in form of ontology and rule-based knowledge. The organizational knowledge was deployed to support two KM systems: excise recommender service and linked open data. Finally, we discuss some lessons learned in adopting the framework in the government agency.
ER -