Design Requirements for Improving QoE of Web Service Using Time-Fillers

Sumaru NIIDA; Satoshi UEMURA; Etsuko T. HARADA

doi:10.1587/transcom.E96.B.2069

Design Requirements for Improving QoE of Web Service Using Time-Fillers

Sumaru NIIDA, Satoshi UEMURA, Etsuko T. HARADA

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As mobile multimedia services expand, user behavior will become more diverse and the control of service quality from the user's perspective will become more important in service design. The quality of the network is one of the critical factors determining mobile service quality. However, this has mainly been evaluated in objective physical terms, such as delay reduction and bandwidth expansion. It is less common to use a human-centered design viewpoint when improving network performance. In this paper, we discuss ways to improve the quality of web services using time-fillers that actively address the human factors to improve the subjective quality of a mobile network. A field experiment was conducted, using a prototype. The results of the field experiment show that time-fillers can significantly decrease user dissatisfaction with waiting, but that this effect is strongly influenced by user preferences concerning content. Based on these results, we discuss the design requirements for effective use of time-fillers.

Publication: IEICE TRANSACTIONS on Communications Vol.E96-B No.8 pp.2069-2075

Publication Date: 2013/08/01

Publicized

Online ISSN: 1745-1345

DOI: 10.1587/transcom.E96.B.2069

Type of Manuscript: PAPER

Category: Network

Authors

Sumaru NIIDA
  KDDI R&D Laboratories Inc.,University of Tsukuba
Satoshi UEMURA
  KDDI R&D Laboratories Inc.
Etsuko T. HARADA
  University of Tsukuba

Keyword

service quality, user experience, human-centered design, waiting, time-fillers, field study

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Sumaru NIIDA, Satoshi UEMURA, Etsuko T. HARADA, "Design Requirements for Improving QoE of Web Service Using Time-Fillers" in IEICE TRANSACTIONS on Communications, vol. E96-B, no. 8, pp. 2069-2075, August 2013, doi: 10.1587/transcom.E96.B.2069.
Abstract: As mobile multimedia services expand, user behavior will become more diverse and the control of service quality from the user's perspective will become more important in service design. The quality of the network is one of the critical factors determining mobile service quality. However, this has mainly been evaluated in objective physical terms, such as delay reduction and bandwidth expansion. It is less common to use a human-centered design viewpoint when improving network performance. In this paper, we discuss ways to improve the quality of web services using time-fillers that actively address the human factors to improve the subjective quality of a mobile network. A field experiment was conducted, using a prototype. The results of the field experiment show that time-fillers can significantly decrease user dissatisfaction with waiting, but that this effect is strongly influenced by user preferences concerning content. Based on these results, we discuss the design requirements for effective use of time-fillers.
URL: https://globals.ieice.org/en_transactions/communications/10.1587/transcom.E96.B.2069/_p

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@ARTICLE{e96-b_8_2069,
author={Sumaru NIIDA, Satoshi UEMURA, Etsuko T. HARADA, },
journal={IEICE TRANSACTIONS on Communications},
title={Design Requirements for Improving QoE of Web Service Using Time-Fillers},
year={2013},
volume={E96-B},
number={8},
pages={2069-2075},
abstract={As mobile multimedia services expand, user behavior will become more diverse and the control of service quality from the user's perspective will become more important in service design. The quality of the network is one of the critical factors determining mobile service quality. However, this has mainly been evaluated in objective physical terms, such as delay reduction and bandwidth expansion. It is less common to use a human-centered design viewpoint when improving network performance. In this paper, we discuss ways to improve the quality of web services using time-fillers that actively address the human factors to improve the subjective quality of a mobile network. A field experiment was conducted, using a prototype. The results of the field experiment show that time-fillers can significantly decrease user dissatisfaction with waiting, but that this effect is strongly influenced by user preferences concerning content. Based on these results, we discuss the design requirements for effective use of time-fillers.},
keywords={},
doi={10.1587/transcom.E96.B.2069},
ISSN={1745-1345},
month={August},}

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TY - JOUR
TI - Design Requirements for Improving QoE of Web Service Using Time-Fillers
T2 - IEICE TRANSACTIONS on Communications
SP - 2069
EP - 2075
AU - Sumaru NIIDA
AU - Satoshi UEMURA
AU - Etsuko T. HARADA
PY - 2013
DO - 10.1587/transcom.E96.B.2069
JO - IEICE TRANSACTIONS on Communications
SN - 1745-1345
VL - E96-B
IS - 8
JA - IEICE TRANSACTIONS on Communications
Y1 - August 2013
AB - As mobile multimedia services expand, user behavior will become more diverse and the control of service quality from the user's perspective will become more important in service design. The quality of the network is one of the critical factors determining mobile service quality. However, this has mainly been evaluated in objective physical terms, such as delay reduction and bandwidth expansion. It is less common to use a human-centered design viewpoint when improving network performance. In this paper, we discuss ways to improve the quality of web services using time-fillers that actively address the human factors to improve the subjective quality of a mobile network. A field experiment was conducted, using a prototype. The results of the field experiment show that time-fillers can significantly decrease user dissatisfaction with waiting, but that this effect is strongly influenced by user preferences concerning content. Based on these results, we discuss the design requirements for effective use of time-fillers.
ER -